Ticketing FAQ’s
Q1. Does Regular and VIP ticket allow entry for all 3 days ?
A. Yes, an Regular and vip pass will get you access for all 3 days of the festival.
Q2. How and where do I collect my tickets/wristbands?
A. Tickets are to be collected from the Ticket Booth at the Festival venue over the three days of the festival. You will need a valid photo ID proof and a letter authorization, BOTH from the cardholder (if the card used to purchase the ticket is not yours). Wristbands will be given upon handover of the ticket.
Q3. Is there any other verification that I can provide instead of a copy of my debit/credit card?
A. No, only these documents mentioned above, will be used for verification purposes.
Q4. Can I swap a single-day Beach Pass for a 3 Day Beach Pass?
A. Once bought, tickets cannot be swapped.
Q5. Can I upgrade my pass from a 3-Day Beach Pass to a 3-Day VIP pass?
A. Tickets cannot be upgraded.
Q6. Can I buy single day VIP Tickets during the Regular and vip ticket sales?
A. No, only 3 Day Beach Tickets are available.
Q6. Will I have to be present at the venue when the tickets are being collected?
A. Yes, you will have to be present at the venue when collecting your ticket. The only exception will be made if you have used someone else’s credit card to make the purchase - you will need an authorized letter from the credit card holder (see question 2).
Q7. How old do I have to be to enter Sunburn?
A. You must be of 18 years and above / above the LEGAL Drinking Age (LDA).
Q8. Will I be able to get a refund for the passes if I do not attend the festival?
A. No refund will be provided for tickets unless there is cancellation of the festival.
Q9. Will I need to carry a photo id along for ticket verification purposes?
A. Yes.
For further queries please email us on info@sunburn.in
P.S.: - **Please buy tickets from genuine sources only so that you can enjoy the festival**
Format of the Authorization Letter
I authorize this person “Name” to attend the Sunburn Festival in Goa on my behalf as I have done the booking from my debit/credit card.
Event: Sunburn Festival Goa 2011
Booking ID:
Ticket Description: “Mention the Number of Tickets Bought”(VIP Tickets or 3 day Regular Tickets)
Attach the photocopy of the credit/debit (front+back) with this letter and photocopy of your valid Photo ID.
Also tell the person to carry his/her valid photo ID.
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